IT Support Engineer

The Role

In line with the continuing growth of our business in the Poland and internationally, we now wish to appoint an IT Support Engineer to join our diverse team in our Warsaw office to take responsibility for resolving user issues sent to the Service Desk and provide hands-on support for IT issues arising in the region and international offices. The role includes providing first line support for all Cundall users, provision of remote support and administration and support of desktops, laptops and Microsoft Teams. This role may require frequent travel to our other Cundall offices.

You will also act as a main point of contact for our external consultants and internal management and liaise as appropriate.

To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and work to resolve IT system issues in a timely manner.

The Skills

You will hold a formal qualification of bachelor’s degree in computer science or IT with proven practical experience providing first / second line support. You will ideally have experience working within a Professional Services Firm, be a problem-solver and have experience of build and deployment via SCCM / MS Intune.

You will also have proven experience providing support with Microsoft Teams, Microsoft Windows Operating System, Servers, Cisco VPN, WLAN's, Newforma, MS Office, NAS, TCP / IP, DCHP and WNS. You should also have experience in basic network troubleshooting, structured cabling and PC setup and remote-control using TeamViewer and RDP.

With a demonstrable ability to navigate through an existing knowledge base to resolve a technical issue and add to said knowledge base, you will have exceptionally high standards when it comes to attention to detail, and pride yourself on being organised, thorough and collaborative in your approach to tasks.

You will also be able to demonstrate your ability with network administration, command line scripts, debugging and fixing, and commissioning new hardware, have a customer service driven attitude and excellent communication skills that will enable you to engage with a range of stakeholders.

You will need to communicate both orally and written in English and Polish, therefore a good understanding of both languages is a mandatory requirement.