Supply Chain - Intercompany Service Analyst with German

Responsibilities :

• Responsible for exceptional customer service and trade compliance accuracy to internal and external partners for all shipments from manufacturing sites to affiliate warehouses
• Transport planning, transport ordering, creation of shipping documentation, monitoring of operational progress and associated exception handling.
• Verify and prepare export documents for compliance with local and international regulation.
• Monitoring freight payment and associated extra cost management (control of invoices which do not match system based freight and extra costs invoice accruals).
• Responsible for day-to-day communication with transport and logistics service providers, in particular when making provisions for peaks in transport demand and managing through capacity bottlenecks.
• Resolution of customer service issues (product damage in transit, temperature variances, reports of missing product or documentation, delayed shipments, etc).
• Arrange export orders with additional attention because of the inherent complexity of these orders and different requirements by country.
• Returns orders processing in coordination with cross-functional teams.
• Communicate clearly to key stakeholders any changes in product availability or delivery timing
• Assist in coordination of new product launches within business / affiliate are aligned with global launch maps and supply is available.
• Regularly review affiliate inventory levels and order due dates to identify changed requirements and priorities. Provide recommendations and risk management strategies for demand management processes and existing PO requirements
• Request purchase order creation and changes in SAP as needed, communicating all changes to key stakeholders in a timely manner
• Build and maintain effective cross-functional relationships with Commercial Supply Chain and other business leaders (Global Supply Chain, Manufacturing, Regulatory, Quality, Finance, etc)

What You Need to Succeed (minimum qualifications) :

What will give you a competitive edge (preferred qualifications) :

Additional Information :

Don’t meet every single requirement? Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

Elanco Benefits and Perks :

We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include :