Customer Service Representative with German

Customer Service Representative with German

Miejsce pracy : Warszawa

Your responsibilities

• Responsibilities may include the following and other duties may be assigned :
• Handling order entry related investigations in a timely manner & contacting external / internal Customer via CIC (templates)
• Identifying Customers’ needs, clarifying potential issues & missing information, resolving OE queries and providing long term solutions
• Monitoring & relevant follow up for open orders (OMD & OOB)
• Block & error, back order & par level management, delivery, pricing and transport reports follow up
• Close cooperation with internal & external stakeholders (Regional Offices, 3rd party Vendors, Sales, Pricing etc.)
• Working in SAP ECC / CRM CIC environment
• Performing order entry for Diabetes and Neuro Direct to Patient in SAP and orders monitoring via internal system and Pricing reports
• Meeting personal / team qualitative and quantitative targets.

Our requirements

What we offer

A Day in the Life

Medtronic employs more than 90,000 people worldwide, serving physicians, hospitals and patients in approx. 160 countries. The company is focused on collaborating with stakeholders around the world to take healthcare Further, Together. At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations.

We are looking for a Customer Service Representative with German to join our Order Validation team. The Order Validation team acts as a link between the Order Entry team, sales representatives, and other departments, ensuring smooth communication and resolving any issues related to orders. Key responsibilities include handling tasks and emails to resolve order discrepancies, updating missing information using available tools or by contacting customers, making changes to orders as requested by clients or sales representatives, checking order statuses, and providing customers with information on the expected delivery time.

Medtronic

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.