Global Customer Operations Specialist - Hybrid role

Job Overview

Join Zimmer Biomet as a Global Customer Operations Specialist - Hybrid role. We believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

At Zimmer Biomet, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location-specific competitive total rewards, wellness incentives, and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered, and recognised.

Responsibilities

The GBS Global Customer Operations Specialist provides support to international customers as well as the Global Supply Chain organization. Ensures that all proper service is provided to Zimmer Biomet entities, Third Party customers with activities such as order management, inventory control, communication, and other related tasks.

• Administers the Order to Cash process (order, delivery, and shipment creation).
• Executes cross-functional communications and coordination activities.
• Collects and analyzes data and generates standardized reports through various tools.
• Processes customer inquiries and coordinates with other functions to support.
• Deals with returns, complaints, and escalations.
• Provides distribution history and shipped items data.
• Ships according to customer rules and preferences.
• Handles escalations when needed.
• Deals with backorder management.
• Hosts and leads recurring coordination meetings with stakeholders.
• May be designated to support specific region based on volume and / or complexity.
• Supports cross-functional process improvement initiatives and projects.
• Miscellaneous duties as needed.

Requirements

Qualifications

Travel Expectations

EOE / M / F / Vet / Disability

#J-18808-Ljbffr