Customer Success Manager

Get Covered is a leading insurtech company helping property management teams streamline renters insurance compliance, reduce risk, and create better resident experiences. Our AI-powered platform automates insurance verification, enrollment, and compliance tracking for over 3 million units nationwide. We’re proud of the culture we’ve built—where collaboration, innovation, and fun go hand-in-hand—and we’re looking for someone who thrives in a fast-paced, team-oriented environment.

Role Overview

As a Customer Success Manager (CSM) , you’ll be the trusted partner and primary point of contact for a portfolio of customers. You’ll play a key role in ensuring customers see measurable value from our platform, driving adoption, and helping them achieve their business objectives. This role reports directly to the Manager of Customer Success . We’re looking for someone who not only delivers exceptional results but is also a strong cultural fit—someone who shares our passion for creating an amazing workplace while building lasting relationships with clients.

Key Responsibilities

• Serve as the primary point of contact for customers, driving engagement, adoption, and satisfaction.
• Build and maintain strong, long-term relationships to ensure client retention and growth.
• Partner closely with clients to understand goals, deliver value, and identify opportunities for optimization.
• Lead regular business reviews, performance check-ins, and strategic planning discussions.
• Collaborate cross-functionally with Product, Sales, and Support teams to advocate for client needs.
• Develop and deliver tailored onboarding, training, and enablement sessions.
• Monitor customer health, identify risks, and proactively develop solutions.
• Identify upsell and expansion opportunities, partnering with Sales to drive growth.
• Maintain accurate client data and updates in CRM systems (e.g., Salesforce, HubSpot).

Qualifications

Why You’ll Love Working Here

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