Customer Success Manager

SecuPi is a leading cybersecurity technology company specializing in a robust data security platform. We empower large enterprise customers across the globe to secure their sensitive data, meet stringent compliance regulations, and achieve data-centric protection. We are looking for a highly motivated and experienced Customer Success & Project Manager to join our growing team in Europe, playing a pivotal role in our clients' success.

This dual-faceted role is ideal for a proactive and technically adept professional who thrives on building strong customer relationships while meticulously managing complex implementation projects. You will be the primary point of contact for our enterprise clients in Europe, guiding them through their journey with SecuPi from initial deployment to achieving ongoing value and expansion.

Responsibilities :

Customer Success Management :

• Build and nurture strong, long-lasting relationships with a portfolio of enterprise customers across Europe, acting as a trusted advisor and advocate.
• Understand customer business objectives, technical environments, and data security challenges to ensure SecuPi's platform aligns with and exceeds their needs.
• Drive product adoption, usage, and value realization, demonstrating the ROI of SecuPi's solutions.
• Conduct regular business reviews (QBRs) with key stakeholders to assess progress, address challenges, and identify opportunities for growth and optimization.
• Proactively identify at-risk accounts and develop strategies to mitigate churn and ensure customer satisfaction and retention.
• Collaborate closely with Sales to identify upsell and cross-sell opportunities within existing accounts.
• Gather customer feedback and insights, acting as the voice of the customer internally to influence product development and service improvements.
• Stay up-to-date with SecuPi's product roadmap, new features, and industry trends in data security and compliance (e.g., GDPR, NIS2, etc.).

Project Management :

Qualifications :

What SecuPi Offers :

If you are a driven individual with a passion for cybersecurity, customer success, and project excellence, we encourage you to apply Join SecuPi and help us secure the world's most sensitive data.