Remote / Office Based - English / Bulgarian Customer Advisor (Part Time )

All about the role

Customer Service Advisor - English / Bulgarian(Part Time)

We are thrilled to offer an exciting opportunity to join our team, all from the comfort of your own home. We now provide both fully remote and hybrid / office working options, ensuring a great work-life balance, flexibility, and convenience!

Working Arrangements…

Remote Working

Training : 2 weeks, Monday to Friday, from 5 PM to 9 PM. Please note, Day 1 will be held onsite at our Wroclaw office from 9 AM to 5 PM.

Equipment : Equipment will be provided on Day 1 and must be taken home.

Operational Hours : Monday to Friday, 4PM to 1AM, and Saturday to Sunday, 8 AM to 1 AM. Please note, full flexibility is required for weekend shifts. Working 5X 4 hour shifts

Office-Based / Hybrid Working

Training : 2 weeks, Monday to Friday, from 9 AM to 5 PM. Please note, you will be required to work onsite for the entire training period.

Hybrid Working : At Just Eat Takeaway we have some amazing offices and really value the importance of our teams connecting onsite therefore offer Hybrid working 3 days on site 2 day from home : site location, Powstańców Śląskich 9 - Midpoint office - WROCŁAW

Operational Hours : Monday to Sunday, from 7 AM to 1 AM. Please note, full flexibility is required for all shifts. Working 5X 4 hour shifts

A courier with a flat tire? A damaged order? A large event in the city with roadblocks? Crazy weather conditions? Nothing is too challenging for our Live Operations teams. Our Live Operations agents support our couriers remotely, making sure they get to pick up and deliver their orders as quickly and efficiently as possible, making customers happy.

Communicating closely with our couriers, you’re able to quickly and easily solve issues like this, keeping track of their schedules and supporting them when they have a request. In addition to a well-organised and practical approach to problems, you’ll be using your communication and decision making skills to help our couriers. And you’ll also be responsible for :

Great teammate, willing to share  and adopt ideas and best practice with professionalism and respect

Tracking deliveries on our platform to help maximise delivery times;

Following the automatic order distribution system;

Communicate via chat or phone with couriers and / or in exceptional situations the customer.

Can you deliver…

Here are the skills and experience we’re looking for :

Passionate about delivering service excellence and achieving satisfaction

Excellent written and verbal communication skills in both English and Bulgarian;

Effective communicator with an eye for detail and a resilient approach

Competent PC user with the ability to multitask / toggle between multiple systems with ease

Able to multitask and prioritise;

Embraces ownership, accountability and challenge with determination and positivity for our couriers

Here is our offer

Variety in your work and a fantastic, informal work atmosphere;

A challenging environment that will stimulate you to grow as a professional;

Being part of an ambitious, growing team;

Competitive salary;

Strong focus on personal development (workshops / training);

Budget for ordering lunches (Takeaway Pay), private health care and a sports card.