Order to Delivery Specialist (with Lithuanian)

Order to Delivery Specialist (with Lithuanian)

Miejsce pracy : Warszawa

Your responsibilities

• Be the single point of contact for a specific portfolio of our strategic customers. Your mission is to expertly handle all inbound and outbound contacts, enriching our 360° customer view through seamless written and verbal communication.
• Manage both customer-facing activities and the entire order-to-delivery process for your assigned group of key accounts, ensuring an exceptional experience from start to finish.
• Proactively ensure order processing and follow-up until the delivery.
• Carry out the treatment of claims and disputes, manage returns and rebates.
• Collaborate closely with Invoice to cash teams and key business stakeholders involved in the process (sales).
• For all customers, except strategic ones, carry out phone calls, e-mail and online communication to fix customers’ queries and deliver a positive customer experience, providing consistent answers.
• Inform customers in case of delay in delivery, return or refunds.
• If outsourced, could perform outbound calls and relational NPS surveys as needed.
• Carry out internal / external communication about customer issues : handle phone calls, e-mail and online communication to fix customers’ requests & complaints and deliver a positive customer experience.
• Ensure end-to-end case management on order to delivery for his / her own portfolio.
• Ensure the implementation of service offer.
• Build and ensure structural communication and collaboration within logistics, sales and other internal stakeholders.

Our requirements

What we offer

Benefits

L'Oréal

At L'Oréal, we believe in beauty for all, and our commitment extends to every interaction with our valued partners. This role is crucial in maintaining strong relationships with our strategic customers and ensuring their orders are processed and delivered with efficiency and care.