Technical Account Manager

Czym będziesz się zajmować?

• Maintaining good relationships and direct contact with enterprise customers and partners
• Supporting a customer in contacts with 3rd party Information Technology vendors
• Identifying potential gaps and expansion opportunities (conducting mobility assessments, reviewing mobility strategy, maintenance reviews, etc.)
• Educating customers on how existing products and new solutions work, and how it can contribute to their business growth
• Keeping customer informed about upcoming updates / changes within Android and Knox platform
• Conducting product trainings for customer and partner representatives, sharing business, technical, and product knowledge
• Managing all the aspects of the service account related to Post-Sales / maintenance (technical and non-technical)
• Acting as a customer advocate to ensure customer’s escalations are resolved in due time, collecting VOC and building internal knowledge base
• Visiting customer’s onsite to perform quarterly business and tactical operational technical reviews
• Close cooperation with Sales Department teams to build relationship with decision makers (C-level, directors, senior managers), business contacts, and other influencers
• Close cooperation with Pre-Sales to ensure smooth transition and continuous customer support
• Abroad traveling up to 3% of time.

Kogo poszukujemy?

Fluency in English including business and technical is obligatory

Fluency in English and / or (French or Spanish).

Experience in a Service / Support / Technical Account Manager role in IT / Telco / Mobile Industry is a must

Experience with mobile operating systems (Android, iOS, Tizen)

Professional experience with Mobile Device Management (MDM) Solutions (Vmware, MobileIron, Blackberry, MaaS360, FAMOC, Intune etc.)nbsp;

Excellent interpersonal skills, positive attitude

Professional experience with traditional IT systems and solutions like email systems, workgroups solutions, communication networks, security solutions and SW / HW operating infrastructure

Degree in Computer Science, Engineering, Information Technology or related field

Proficiency in MS Office

Fundamental literacy in data analysis and reporting

Good understanding of IT processes, services and technical project management

Dynamic and open-minded person, not afraid of challenges, flexible and open to changes.nbsp;

Strong ability to organize work schedule to ensure deadlines are always met.

Experienced in leading business meetings on C / Director-level.nbsp;

High competency level in delivering presentationsnbsp;

Czego wymagamy?

4 lata doświadczenia na podobnym stanowisku

Znajomości :

Mobile Device Management

Android

Tizen

Języki :

Polski

Angielski

Francuski

Hiszpański

Jakie warunki i benefity otrzymasz?

11000-18000 PLN miesięcznie

Umowa o pracę - Elastyczne godziny pracy (100%)

Praca zdalna : Możliwa częściowo

Pakiet medyczny, Ubezpieczenie, Pakiet sportowy

Kim jesteśmy?

At speedapp, we believe that an organization is only as good as the people who make it up. We are a team of IT experts and other professionals working for our clients around the world (including Israel, Austria, USA). We go far beyond the HR category. We build IT teams and also help manage them. 👉 10 years of experience 👉 +100 clients worldwide +300 hires per year 💎 We have won the prestigious "Forbes Diamonds" award four times (2022, 2023, 2024, 2025). We are a member of the European Fast Growth Icons network and FinTech Poland. We are ranked 18th among the 100 fastest growing companies 2023 by Clutch.