BaaS Expert

BaaS Expert

Miejsce pracy : Warszawa

Your responsibilities

• Conduct preparatory work for new projects, document operational processes, support planning efforts, and proactively identify inefficiencies to recommend and implement process improvements.
• Develop and maintain troubleshooting instructions; lead knowledge transfer and training sessions to ensure efficient onboarding and continuous development of support teams.
• Perform regular quality review checks to ensure service consistency and drive continuous improvement in operational delivery.
• Manage the complete invoicing lifecycle, including data validation, interest revenue reporting, and execution of soft collection strategies for outstanding payments.
• Compile, analyze, and distribute SLA / KPI performance reports; lead monthly support reviews to assess service quality, team performance, and highlight trends for improvement.
• Provide daily operational support by monitoring support tickets, ensuring timely resolution, and escalating complex issues or manual requests to back-office or third-line support as needed.
• Facilitate and actively participate in meetings with partners and internal stakeholders; contribute to weekly support calls to align priorities, address challenges, and coordinate ongoing activities.
• Maintain and regularly update Business Continuity Plans (BCP) and Disaster Recovery Plans (DRP) to ensure business readiness and compliance.
• Gather, manage, and maintain the Due Diligence Control Matrix to support audit readiness and regulatory compliance.

Our requirements

Optional

What we offer

Benefits

Recruitment stages

Additional Information

We are currently looking for a BaaS Expert ready to join our adventure, share our ambition and help shape the future of digital banking.

Remote work from Poland.

Our note to you

Diverse teams really are the best teams. Research shows that some candidates may hesitate to apply for a job unless they meet every requirement. If you are excited about working with us, we encourage you to apply - even if you're not 100% sure. We are interested in getting to know you and learning about what you bring to the table.

Please note that we may close a job posting early if we receive a large number of exceptional applications.

Good luck!

Aion Bank (UniCredit Group)

Aion Bank is a fully regulated European bank and credit institution, combining Vodeno’s cutting-edge, private blockchain-based platform with its ECB banking license, strong balance sheet, and deep regulatory expertise. Our mission is to provide a comprehensive suite of embedded banking solutions, enabling businesses to seamlessly integrate financial services into their offerings.

As part of the UniCredit Group, Aion Bank and Vodeno will accelerate their digital banking offer in strategic markets and will act as a sandbox for innovation for the wider UniCredit Group. Aion Bank and Vodeno's existing Banking-as-a-Service (BaaS) offering across key European markets, including Germany and Poland, will see the bank embed its services - ranging from account access and deposits to lending, payments and loyalty programs - directly into non-banking digital platforms, facilitating seamless customer experiences.

At Aion Bank, our biggest strength is our people—a team of highly intelligent, creative, and ambitious professionals who thrive in a fast-paced, innovative environment. We believe in delivering results while fostering a culture of passion and collaboration.