Trading Services Analyst (Mandarin & Cantonese)

Trading Services Analyst (Mandarin & Cantonese)

Trading Services Analyst (Mandarin & Cantonese)

Kraków

Join the game-changers

We are a global leader in the financial services industry and a FTSE company currently recruiting for a Trading Services Analyst with a genuine interest in financial markets and learning more about them. We’ll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding.

As a Trading Services Analyst, you'll help deliver world-class and industry-leading trading support to our global client base. We're looking for people who have a passion for excellent client service and financial markets, and who have an interest in learning more about this exciting field!

This entry-level role is ideal for candidates with strong interpersonal skills, seeking work in an active and team-focused environment. You're also well suited for the role if you have previous client services experience, thrive on interacting and assisting clients with wide range of queries, and if you have a demonstrated interest or prior exposure to financial markets, either through education, work, or self-driven learning.

What you will do

We'll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding. Your scope of duties will be focused on :

• Providing front-line support to our clients across phone, email, web chat, WhatsApp and social media (in your language as well as English);
• Answering queries from our client base on all of our products and platforms;
• Resolving trade queries and disputes;
• Dealing and executing trades for our clients over the phone (after a relevant training) – this is execution-only dealing (we do not give any trading advice);
• Providing clients with technical support with our front-end platforms and chart packages;
• Conducting audit checks and client administration tasks;
• Participating in and running various local and international projects or initiatives.

In doing so, you'll gain a strong understanding of financial markets, stock exchanges, macro-economic events and various financial instruments (stocks and derivatives).

You'll also benefit from exposure to a vibrant, commercially driven environment, with development opportunities encompassing everything from client reactivation and retention, premium client service, Trading Services specialisms, as well as dealing and managerial roles.

What you’ll need for this role

You don’t need formal financial education or experience to apply, although a background in finance, economics, or related fields is strongly preferred. What matters most is your genuine interest in financial markets, client services, and your commitment to learning. If you have self-study experience, certifications, or personal projects related to financial markets, please include these in your application to demonstrate your passion and knowledge in this area.

We’ll provide on-the-job training and support to ensure you quickly pick up the necessary knowledge and understanding. What’s essential is a genuine interest in financial markets and client services, coupled with strong motivation, attention to detail, and an aptitude for numbers.

You’ll also need :

Who we are

We’ve been changing the financial services game since we were founded in , when we invented a whole new category of trading. Today, we’re the world’s No.1 spread betting and CFD provider, with operations in 20 countries across five continents and over , active clients worldwide. But we know our success is only possible because of our people, who we encourage and empower to be brave, determined and inventive.

Join us if you’d like to work in an inclusive, collaborative team that will recognise your talent and allow it to shine.

Where you’ll work

As part of our hybrid working environment, you’ll split your time between home and the office. In this way, you’ll be able to enjoy a better work-life balance and always bring your best self to your role.

At the office, you’ll have access to everything you’d expect from a world-class employer, such as a modern working environment, agile spaces, private quiet rooms and breakout areas. Plus, all our offices are located in iconic city centres, close to everything you might need for a rewarding working experience.

While your office will be in Kraków, Poland, you'll be working with our global Trading Services team, located around the world in London, Chicago, Melbourne, Johannesburg, Singapore, Dubai and Bangalore.

Who you are

You’re upbeat and enthusiastic, and you have an open mind and a curious, can-do attitude. You, like us, understand the importance of collaboration and are driven to be the best in what you do. You embody our three core values – to champion the client, learn fast together and raise the bar.

You want to be part of a proudly carbon-neutral company that will prioritise your wellbeing and that of the world around you, helping to create a brighter future for all. A company that embraces diversity and welcomes everyone with respect, regardless of race, age, sexual orientation, gender, identification, faith or culture.

If you’re inspired by our way of working and can bring something new to our team of top-notch people, then you’ll find a home here.

How you’ll grow

Your personal and professional development are important to us. As a company that’s constantly redefining the boundaries of possibility, we’ll challenge you to push yourself, accelerate your ambitions and rise to new levels of excellence. We know that’s a big ask, so we’ll make sure that you’re supported all the way, getting the backing you need and the recognition you deserve.

If you connect with our vision and can get behind it, you’ll be rewarded with countless opportunities to experience new things and enhance your abilities.

In addition, Trading Services employees are well equipped to join many departments within the global organisation. Local and international opportunities within our dealing desk, risk, compliance, sales, operations, IT and many more lie for top performers.

What you’ll get

Currently :

In the office

Come to work in a comfortable, state of the art office containing all the things you need to succeed. Each of us works from laptops, at agile, ergonomic workstations designed to support our roles. Our spacious, open-plan offices provide a modern, dynamic setting for you to excel. On top of current benefits employees may enjoy here :

From the team

Trading Services are a diverse and enthusiastic group of people from different countries and continents. Join our dynamic team, driven by current market events, and no day at work is going to be boring or the same.