Product Manager - SAP Solutions

The opportunity

We are seeking an SAP Finance Controlling Product Manager that is a highly skilled senior role with industry leading SAP / ERP functional and technical skills across all aspects of Product Management / Product Operations paired with a deep expertise in Big 4 Financial Controlling Management.

In this role you will be responsible for critical elements of the global operational stability of the SAP / ERP Accounts Receivable, Collections, and Treasury product suite. This includes monitoring, maintenance and resolution of systems incidents and outages as well as the ongoing successful delivery / deployment of FI AR / Treasury / Collections enhancements, configurations and product releases. Candidate must be a self-starter with significant global FI / SAP technical, business and leadership experience.

This role will report to the Global Associate Director who leads EY’s Finance and Accounting Suite of Products that sit primarily on our ERP / SAP application set

Your key responsibilities

Understand and document business processes, workflows, and requirements to ensure ERP components align with organizational goals and operational needs.

Develop detailed functional specifications for SAP AR / Collections / Treasury components, including user stories, use cases, and acceptance criteria for new features, configurations, technical fixes and enhancements.

Act as the primary liaison between business / finance stakeholders and the technical team, facilitating communication and ensuring mutual understanding of requirements and constraints.

Oversees product update and enhancement lifecycle with emphasis on demand, requirements, validation, and securing business signoff

Lead the creation and maintenance of a product roadmap that prioritizes functional enhancements and addresses critical business needs.

Drives requirements review, validation activities, test case reviews, and user acceptance testing for new features rolling out across SAP AR / Collections / Treasury product suite

Ensure that SAP components adhere to industry best practices, regulatory requirements, and internal policies.

Monitor the effectiveness of SAP components in supporting business operations and report on their impact and ROI.

Stay informed about industry trends, best practices, and emerging technologies that could influence the functional aspects of ERP components.

Manages impacts to other processes and products that may stem from changes they promote across the SAP AR / Collections / Treasury product suite

Leverages feedback solicited from the 150+ global member firms into workload prioritization efforts

Manages functional incidents and service requests through full lifecycle (through closure)

Provides technical incident, service request, and problem tickets management oversight and prioritization

Provides global, cross border major incident oversight and communicates status to the global business in a timely manner

Oversees SLA compliance for all workloads and re-prioritizes tickets if necessary

Understands and assesses the financial impacts of incidents related to disrupted product processes – assisting the business work through complex errors and reconciliations

Analyzes batch failures / errors and summarize findings in reports to the business

Assists with planning staffing levels across the SAP AR / Collections / Treasury product suite and works with leadership and HR staff to recruit, interview, hire, and employee appropriate employees

Provide technical and operational oversight and direction to product team

Coach, mentor, and develop team members, including overseeing new employee onboarding and providing career development planning

Monitor team / team member performance through developing and executing performance management and development processes, goal setting, and feedback

Establish and maintain relevant controls and feedback systems to monitor the operation of the department

Skills and attributes for success

10+ years of experience in a large business system environment, performing business analysis, business development, and / or project systems management

Significant experience / emphasis on SAP AR / Collections / Treasury solutions

Strong grasp of financial principles, accounting practices, and cash flow management to effectively manage AR processes.

Direct experience in managing AR / Collections operations for a global professional services organization (Big 4 experience preferred)

Direct experience in managing global staff and associated budget

SAP certification preferred

History of working credibly with senior stakeholders

Exceptional verbal and written skills including strong cross-cultural communication and the ability to draft effective communications

Ability to work with people in a variety of cultures, countries and time zones

Knowledge of Artificial Intelligence, BOT Framework and Machine learning

To qualify for the role, you must have

Creative and self-starter mindset with strong analytical and quantitative skills to operate without direct supervision on multiple complex projects and tasks, and their shifting priorities in parallel.

Effective listening skills and display openness to other people's ideas and thoughts.

Ability to deal efficiently with escalations, conflicts and difficult situations / people under pressure.

Strong influencing skills to collaborate effectively and efficiently across the global firm.

English language skills – exceptional written and verbal communication.

Flexibility to work out of regular office hours to cater to the global organization needs.

Ideally, you’ll also have

Prior experience working for a large, global organization with a complex environment

Education :

Bachelor’s degree in finance, business, computer science or a related discipline, or equivalent work experience

Experience :

10+ years of relevant experience in an ERP / SAP Financial Product function which includes at least 5 years global team management.

Possession of a current (non-expired) professional, industry recognized certification preferred

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations – Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning :   You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you :   We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership :   We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture :   You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world