Support, Technical Account Manager

The Basics :

At Tanium, our Support TAM fulfills a necessary role in our organization to serve our customers by resolving technical issues and answering technical questions that customers have in a timely manner. With a primary focus on customer satisfaction, Support TAMs work both reactively and proactively to improve the overall experience of our enterprise customers when using Tanium. This role will report to a Support Manager. As a Support TAM, you’ll have continuous opportunities to apply your best technical skills while building new skills ranging from scripting to debugging.

What You’ll Do :

• Assisting customers by : Triaging inbound support casesSolving customer support casesWorking with other Support Engineers to assist with their assigned casesAnswering customer questions in the Tanium community site
• Improve customer experience by : Documenting best practicesTracking activity, documenting root cause, and reportingServing as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the areaTesting Tanium and providing feedback to the Engineering teams on how we can improve the overall customer experience

We’re Looking For : Education

Experience and Skills

Must Haves :

Good to Have :

Core Competencies

Additional Offerings