Learning Management System (LMS) Administrator
ManpowerWarszawa, Mazowieckie, PL21 dni temu
Opis pracy2-4 years of experience with LMS administration, customer service or case management Bachelor’s degree or the equivalent combination of education and experience required Experience with Veeva Vault Training (LMS for GxP Compliance) or other LMS systems preferred Experience with a ticketing system / case management preferred (ServiceNow preferred) Strong critical thinking and problem-solving skills Experience working in a HR shared service center is a plus
ZAKRES OBOWIĄZKÓW :
- Creating Instructor Led and On the Job Trainings in the LMS
- Building and maintaining complex Curricula and Programs
- Editing and revising items, curricula, programs as needed
- Creating and managing learner roles and direct assignments
- Managing records and learning history
- Pulling reports as needed
- Providing audit support as needed
- Acting as the initial point of contact for learners by answering inquiries and providing immediate resolution or escalating as appropriate.
- Responding to and troubleshoot inquiries training course-related issues.
- Supporting continuous improvement initiatives for ticket processing activities and participate in User Acceptance Testing (UAT) when necessary.
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System Administrator • Warszawa, Mazowieckie, PL