Technical Account Manager (English, Spanish or French)
speedappWarszawa, Masovian, Poland
19 dni temu
Opis pracy
technologies-expected :
Android
VMware
about-project :
As a Technical Account Manager you will serve as an extension of the customer’s team, working closely with the entire Enterprise Technical Support organization to help ensure consistent management and prioritization of critical support issues and mobility projects.
responsibilities :
Maintaining good relationships and direct contact with enterprise customers and partners
Supporting a customer in contacts with 3rd party Information Technology vendors
Educating customers on how existing products and new solutions work, and how it can contribute to their business growth
Keeping customer informed about upcoming updates / changes within Android and Knox platform
Conducting product trainings for customer and partner representatives, sharing business, technical, and product knowledge
Managing all the aspects of the service account related to Post-Sales / maintenance (technical and non-technical)
Acting as a customer advocate to ensure customer’s escalations are resolved in due time, collecting VOC and building internal knowledge base
Visiting customer’s onsite to perform quarterly business and tactical operational technical reviews
Close cooperation with Sales Department teams to build relationship with decision makers (C-level, directors, senior managers), business contacts, and other influencers
Close cooperation with Pre-Sales to ensure smooth transition and continuous customer support
Abroad traveling up to 3% of time
requirements-expected :
Fluency in English including business and technical is obligatory
Fluency in English and / or (French or Spanish)
Experience in a Service / Support / Technical Account Manager role in IT / Telco / Mobile Industry is a must
Experience with mobile operating systems (Android, iOS, Tizen)
Professional experience with Mobile Device Management (MDM) Solutions (Vmware, MobileIron, Blackberry, MaaS360, FAMOC, Intune etc.)
Excellent interpersonal skills, positive attitude
Professional experience with traditional IT systems and solutions like email systems, workgroups solutions, communication networks, security solutions and SW / HW operating infrastructure
Degree in Computer Science, Engineering, Information Technology or related field
Proficiency in MS Office
Fundamental literacy in data analysis and reporting
Good understanding of IT processes, services and technical project management
Dynamic and open-minded person, not afraid of challenges, flexible and open to changes
Strong ability to organize work schedule to ensure deadlines are always met
Experienced in leading business meetings on C / Director-level
High competency level in delivering presentations
offered :
Employment directly through the client
Cooperation based on employment contract
Hybrid work from Warsaw (3 times a week in the office)
Private medical care (possibility to add family members for free)
Multisport card
Life insurance
Lunch card
A partial reimbursement of the cost of an English language course
Possibility to learn Korean for free
benefits :
sharing the costs of sports activities
private medical care
life insurance
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