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Technical Account Manager (English, Spanish or French)
speedappWarszawa, Masovian, Poland20 days ago
Job descriptionAs a Technical Account Manager you will serve as an extension of the customer’s team, working closely with the entire Enterprise Technical Support organization to help ensure consistent management and prioritization of critical support issues and mobility projects. Maintaining good relationships and direct contact with enterprise customers and partners Supporting a customer in contacts with 3rd party Information Technology vendors Identifying potential gaps and expansion opportunities (conducting mobility assessments, reviewing mobility strategy, maintenance reviews, etc.) Educating customers on how existing products and new solutions work, and how it can contribute to their business growth Keeping customer informed about upcoming updates / changes within Android and Knox platform Conducting product trainings for customer and partner representatives, sharing business, technical, and product knowledge Managing all the aspects of the service account related to Post-Sales / maintenance (technical and non-technical) Acting as a customer advocate to ensure customer’s escalations are resolved in due time, collecting VOC and building internal knowledge base Visiting customer’s onsite to perform quarterly business and tactical operational technical reviews Close cooperation with Sales Department teams to build relationship with decision makers (C-level, directors, senior managers), business contacts, and other influencers Close cooperation with Pre-Sales to ensure smooth transition and continuous customer support Abroad traveling up to 3% of time Fluency in English including business and technical is obligatory Fluency in English and / or (French or Spanish) Experience in a Service / Support / Technical Account Manager role in IT / Telco / Mobile Industry is a must Experience with mobile operating systems (Android, iOS, Tizen) Professional experience with Mobile Device Management (MDM) Solutions (Vmware, MobileIron, Blackberry, MaaS360, FAMOC, Intune etc.) Excellent interpersonal skills, positive attitude Professional experience with traditional IT systems and solutions like email systems, workgroups solutions, communication networks, security solutions and SW / HW operating infrastructure Degree in Computer Science, Engineering, Information Technology or related field Proficiency in MS Office Fundamental literacy in data analysis and reporting Good understanding of IT processes, services and technical project management Dynamic and open-minded person, not afraid of challenges, flexible and open to changes Strong ability to organize work schedule to ensure deadlines are always met Experienced in leading business meetings on C / Director-level High competency level in delivering presentations Employment directly through the client Cooperation based on employment contract Hybrid work from Warsaw (3 times a week in the office) Private medical care (possibility to add family members for free) Multisport card Life insurance Lunch card A partial reimbursement of the cost of an English language course Possibility to learn Korean for free sharing the costs of sports activities private medical care life insurance
technologies-expected :
- Android
- VMware
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responsibilities :
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Account Manager • Warszawa, Masovian, Poland