Quality Assurance Specialist

Requirements

Skills / Attributes Required :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

• Excellent written and verbal communication.
• Good understanding of the system actively used by the service.
• Ability to apply creativity to solutions.
• Good attention to details - expansively and view situations from multiple perspectives

Technical :

• Good Knowledge of Microsoft Office products

Behavioral :

• Working Collaboratively :
• Accountability
• Adaptability
• Initiative : Being proactive
• Planning & Organizing

Qualifications [EDUCATION and / or EXPERIENCE]

• At least High school diploma or equivalent, College level preferred.
• Previous experience in BPO and Customer Service and / or technical account
• Have a proven track record demonstrating the skills and qualities outlined in this document.

Languages

Good communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels.