Senior Technical Support Engineer- AUS

Overview

Honeycomb is a service for observability and developer tools. We work with well known companies across a range of industries and have been recognized for growth and impact.

We value impact, culture, inclusion, and collaboration. We are remote-first and trust, autonomy, and accountability from Day 1.

Team

The Support Engineering team sits at the heart of Honeycomb’s customer experience, providing best-in-class technical support and acting as trusted advisors to our customers. We are building a presence in a new region to offer follow-the-sun coverage.

What you’ll do in the role

• Provide thoughtful, expert technical guidance to Honeycomb’s users via our support channels, adhering to SLAs and helping maintain a best-in-class Reputation.
• Operate with high autonomy; drive work to completion through persistence and follow-up. This role will be located in a new region for Honeycomb Support; success requires being proactive, resourceful, and effective without constant peer or manager overlap.
• Be cross-functional, working within Honeycomb to drive resolution and awareness of customer issues. Routinely author and update knowledge base articles, internal documentation, and other support content.
• Act as a resource for junior team members on more complex technical cases as needed. File issues and feature requests on behalf of customers, providing key context and flagging trends for Product and Engineering. Participate in rotations for emergency on-call support, coordinating with Engineering teams.
• Continuously keep up to date with Honeycomb technologies, product offerings, and emerging use cases.

What you’ll bring to the role

Nice to Have

Compensation

On Target Earnings (OTE) based on level of experience (Base + Commission)

$270,000 - $310,000 AUD

Base Salary based on level of experience

$215,000 - $245,000 AUD

What you’ll get when you join the Hive

Please note we cannot currently sponsor or support visa transfers at this time. Additionally, in compliance with applicable law, all persons hired will be required to verify identity and eligibility to work.

Security notice

Phishing and Recruitment Scam Warning : We take your security seriously. Be aware that recruitment scams are increasingly common and scammers may impersonate Honeycomb employees. All communications will come from an @honeycomb.io email address. Our recruiting process will never ask for financial or sensitive information.

Diversity & Accommodations

We are committed to building a diverse, inclusive, and equitable workplace. We strive to provide accommodations as needed during the hiring process.

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