Regional Customer Service Manager (EMEA)

Lead & develop new regional structures.Take part in shaping industry-leader's operations.

A successful Regional Customer Service Manager should have :

• Proven leadership experience in leading large teams within high-paced multi-channel customer service or a related environment.
• Strong knowledge of customer service processes and performance metrics.
• Excellent problem-solving and decision-making skills.
• Proficiency in managing and developing teams, including junior members.
• Strong communication and interpersonal skills to work collaboratively with cross-functional internal teams.
• Fluency in English, both written and spoken.
• Strong team-oriented mindset with a genuine belief in shared responsibility.
• Willingness to take a hands-on approach and support the team operationally when needed.
• Openness to stepping in during emergencies or high-workload periods.
• Amition to lead by example rather than lead by title.

Not mandatory, but nice to have :

• Background in driving multi-channel call center operations and / or SSC / BPO teams during transition / transformation phase.
• Running teams working with CRM and ticketing systems (e.g. Salesforce).
• Competitive annual salary ranging from 240000 PLN to 315000 PLN + bonus.
• Extensive additional benefits package.
• Work in a large organisation with a supportive and professional environment.
• Convenient location in Wroclaw.

If you are ready to take on this exciting opportunity as a Regional Customer Service Manager in Wroclaw, we encourage you to apply today.