WHAT WE ARE LOOKING FOR : Kaseya is seeking a dynamic and enthusiastic Software Engineer (C# / .NET) to join our high-impact engineering team. As a Software Engineer, you will play a crucial role in designing, developing, and optimizing powerful software applications that empower IT teams worldwide and drive Kaseya's mission of transforming IT management. WHAT YOU'LL DO : As a Software Engineer (C# / .NET) at Kaseya, you will be an integral part of our talented engineering team, responsible for developing and maintaining cutting-edge software solutions that empower IT teams worldwide. Your primary focus will be on leveraging your expertise in C# and .NET to design, implement, and optimize high-performance applications that revolutionize IT management for our clients. ESSENTIAL DUTIES AND RESPONSIBILITIES :
Coding fixes large scale product integrations by leveraging third-party APIs, resolving issues with the web UI, and preservation of sensitive customer data sets.
Applying application knowledge to identify common problem areas in the codebase. Design high-impacting solutions to resolve them while improving the stability and quality of the platform.
Implementing root cause fixes to issues triaged by L3 Support. Communicating with stakeholders to keep customers informed of ticket updates.
Taking proactive action to resolve customer issues. Develop unit and functional automation tests to prevent future occurrences.
Assisting with grooming, prioritizing and management of the ticket backlog.
Communicating with cross-functional teams including, but not limited to, Technical Support, Software Development, QA, and Product Management.
Collaborating with fellow engineering team members to maintain architectural knowledge of new features and changes to the platform.