Customer Service Administrator

Job Description

At IFF, the heart of our company is fueled by a sense of discovery, constantly asking “what if?” That passion for exploration drives us to co-create unique tastes in beloved foods and beverages, as well as scents in fine fragrances and beauty, detergents and household goods.
IFF is very excited to welcome a new Customer Sales Administrator to our flavor Polish team, and we hope it’s you!
We are looking for person who will be the single point of contact for IFF’s Sales Force, will effectively operate as the liaison on all issues relating to existing and new flavor business.

Position type: Full time Job location Warsaw, Poland

Job description:

• Supporting the local Sales Team of 5 Account Managers
• Being a contact person for flavor customers (communication in Polish and English via phone and email)
• Coordinating internal sales workflows (preparing price offer, generating specifications and booking samples)
• Connecting customers with various IFF departments
• Managing data in SalesForce of customers as well as of related projects
• Monitoring project timelines and ensuring that customers receive requested services on time
• Arranging internal and external calls and meetings

Job requirements

• Bachelor’s degree preferred
• Experience in customer service would be an advantage
• Excellent organizational skills: to manage priorities, very tight timelines and changing project requirements as well as supporting external customers
• Strong interpersonal and communication skills: effectively communicate and build customer and internal relationships
• Responsible and a team player
• Problem solver focused on delivering solutions, ability to quickly learn
• Confident handling of MS Office tools
• Fluency in written and spoken Polish and English

If you are interested in this great opportunity, please submit your CV and Cover Letter.

About IFF

With the beauty of art and the precision of science, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients and solutions for products the world craves.

As a global leader in food, beverage, health, biosciences and sensorial experiences, we do a lot and continually innovate to do it better.

For more than 130 years we’ve been focused on finding the most innovative solutions to help bring “better for you” products to market. While we have grown over the years, we remain agile in our approach and put our customers’ needs at the forefront of our thinking.

We offer end-to-end service that few can deliver on. Our unparalleled product portfolio is the most robust in the industry and we have leadership positions across key taste, texture, scent, nutrition, enzymes, cultures, soy proteins and probiotics categories.

IFF is an Equal Opportunity Employer.