ServiceNow Consultant

Start Date : ASAP / Within 1 Month / Flexible

Work Model : Hybrid (2 days per week, offices in : Cracow, Katowice, Wrocław, Poznań, Opole, Warsaw, Lublin i Gdańsk

Contract Type : B2B

We are looking for a professional to join a global team focused on consulting, technology services, and digital transformation. The role involves supporting organizations in their transformation journeys, driving efficiency, effectiveness, and competitiveness in Finance and related functions.

Responsibilities

Transform query-related processes across IT, HR, and Finance within BPO / GBS / SSC environments

Recommend “To Be” Connect to Resolve models aligned with global best practices

Define technology setup guidelines to support the transformed C2R model for specific service lines

Prepare user stories and use cases to capture system adjustment requirements

Develop process maps for C2R, including roles and responsibilities (RACI), SLAs, and KPIs

Expectations

Practical knowledge of ServiceNow platform in areas such as Finance and Control, Customer Service, Vendor Management, Communication, Sourcing and Procurement, Audit Risk and Compliance, HR, and IT

Strong understanding of Connect to Resolve / Query to Resolve processes

Experience in analyzing business needs and managing ServiceNow requirements

Ability to collaborate with IT, developers, and operations teams to deliver agreed outcomes in ServiceNow

Understanding of various Service Delivery Models (GBS, SSC, BPO, hybrid, BOT) and general process knowledge (AP / AR / GL / MDM)

What We Offer

Medicover healthcare package

Multisport card

Access to an e-learning platform

Group life insurance