Customer Experience Clerk AR

Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.

Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer expectations.

Let's simplify it, think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?

Essential Duties And Responsibilities

• Independently managing key customer accounts, utilizing customer portals to download / upload order information, product details, analyze data, and utilize open order reports to meet customer delivery requirements.
• Some daily activity could include managing incoming customer calls and emails regarding pricing and availability, Emergency Order entry, backorder Status, Tracking / Shipping information, freight forwarders and returns to achieve first call resolution goals.
• Initiating and expediting production for Gates products based on customer requirements.
• Providing Gates product information, competitive product interchanging, and product substitutions to customers.
• Utilizing our internal customer database to track customer cases.
• Supporting CX team in meeting monthly metrics.

Keys to Success

Supervisory Responsibilities

Requirements And Preferred Skills

Why Gates?

Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow.

Work Environment

Gates is an Equal Opportunity and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.

GDPR : Gates are committed to protecting your private data. Please see below the link to our Job Applicants Privacy Statement which we would ask you to read in full. By applying for this position, you confirm that you have read, understood and accepted this policy.