Senior Functional Consultant (D365 Finance)

GLOBRECS | Global Recruitment Solutions is a Ukrainian-Polish company specializing in fast and precise recruitment. We help our clients hire top professionals across Europe and North America.

Our client is a top global IT services and consulting company that is dedicated to Microsoft technology and offers to its clients a complete set of Microsoft cloud solutions in their 33 offices across the Americas, Europe, and Asia.

We are seeking a Senior Functional Consultant who will become a part of our client’s customer care team and be responsible for solving complex functional incidents and delivering continuous improvement in Dynamics 365 for the international customers.

You will be responsible as the functional point of contact within the team, working together with the Technical Consultants and the Service Delivery Manager, providing the highest possible level of support and Managed Services for our client’s customers.

You will perform functional tasks, such as Incident Management, Root Cause Analysis and resolution, work on Request for Change (RFC), feature / module implementation, new release assessment, User Training, and Documentation. Besides this, you will play an important role in the continuous service improvement initiative, which focuses on delivering and optimizing our clients’ services to provide even more quality and value to the customers.

To be a successful consultant, you should demonstrate a customer-centric attitude and strong teamwork skills. You should also possess excellent communication and analytical skills, be proactive, organized, and results-oriented. Working on incidents can be quite stressful, so you need to be able to handle that as well.

Tasks

• Deliver high-quality business and software application services to clients;
• The creation of high-quality and sustainable client solutions;
• Meet customer expectations of business knowledge, skills, and behavior;
• 2nd and 3rd line functional Incident Management and Incident Escalations (occasionally outside normal business hours for Prio-A incidents);
• Problem Management and Root Cause Analysis / Root Cause Resolution;
• Develop and deliver Design Document documents and work on functional / integrations changes (RFC projects);
• Develop, test, document, and deploy changes and improvements;
• Participating in the final stages of project delivery (UAT, Hyper Care), managing project handover to GMS;
• Assessing customer feedback and using your creativity to establish, improve, and refine services;
• Communicate progress updates to relevant parties;
• Participate in pre-sales activities as requested;
• Always represent HSO International professionally and positively;
• Advise customers on the industry’s best practices proactively.

Requirements

Benefits

GLOBRECS | Global Recruitment Solutions – your success is our challenge!

By applying to this job, you give us consent to process your data for recruitment purposes only under the European Parliament’s and Council of the European Union Regulation on the Protection of Natural Persons as of 27 April 2016, concerning the processing of personal data and on the free movement of such data, and repealing Directive 95 / 46 / EC (Data Protection Directive).

GLOBRECS | Global Recruitment Solutions is all about fast and spot-on IT recruitment and Executive Search services.