Retention Specialist – Junior

Overview :

SOFTSWISS is hiring a Retention Specialist to join our Team. We are seeking a proactive and detail-oriented professional to support the setup and execution of engaging player retention campaigns. The role involves working across multiple channels, managing bonuses and tournaments, collaborating with cross-functional teams, and ensuring seamless campaign delivery to enhance player experience and engagement.

Purpose of the role :

You will be responsible for supporting and executing retention campaigns that drive player activity, engagement, and loyalty across various channels, while ensuring operational accuracy and a smooth customer journey.

Key responsibilities :

• Support the setup and launch of retention campaigns across multiple communication channels (email, SMS, in-app, push) using
• Create and manage bonuses, tournaments, and lotteries through the back office to boost engagement and retention
• Collaborate with the Technical Account Management team to prepare campaign inputs and ensure data accuracy
• Test and monitor campaigns prior to launch to guarantee smooth execution and a great player experience
• Coordinate campaign assets and tasks with copywriters, designers, and other internal stakeholders
• Analyze campaign results, identify trends, and suggest improvements to optimize player activity and conversion rates

Required Experience :

Nice to have :

Our Benefits :