Revenue Operations Analyst - Poland

Finalsite is the preferred website, communications, enrollment, and marketing platform of more than 7,000 schools and school districts in 119 countries around the world. The company's people, products and services transform how schools connect and engage with their community, recruit students and staff, and fundraise; while managing the complex requirements around data privacy, accessibility, hosting and security. Finalsite products and services include award-winning website designs, a robust content management system, mass communications tools, a powerful enrollment management system, innovative inbound marketing tools, data integration, training, support and marketing consulting. Finalsite is headquartered in Glastonbury, CT, USA with employees who work remotely in nearly every state in the U.S. as well as Europe, South America, and Asia. For more information, please visit www.finalsite.com.

Vision

To build innovative solutions that elevate school engagement

Summary of Responsibility

The Revenue Operations Analyst at Finalsite supports our field sales and renewals team in the K-12 market. This role will support the full revenue lifecycle - from deal desk and contract management through opportunity processing and data accuracy in Salesforce - ensuring operational excellence and data integrity across the business.

This position plays a critical cross-functional role partnering with Sales, Finance, Legal, and Customer Success teams. The ideal candidate thrives on details, process improvement, and enabling scalable growth through disciplined operations. This role is responsible for providing front-line sales support, managing complex deal workflows, and ensuring accurate and efficient order processing from quote to cash. This role is a key operations partner to our sales team, enabling fast, compliant, and customer-focused deal execution.

Location

Hybrid / Remote - Anywhere within Krakow, Poland. B2B option for this role.

Finalsite is a global company and to enable strong collaboration, we have established common core working hours. Candidates should be comfortable working from 11 : 00-20 : 00 CEST, with core working hours being 16 : 00-18 : 00 CEST

Key Responsibilities :

Deal Desk & Contract Management

Review, validate, and process sales opportunities, quotes, and orders within Salesforce.

Partner with Sales, Client Success, Finance, and Legal on contract reviews, approvals, and exceptions to ensure alignment with pricing and policy.

Maintain documentation of deal approvals, special terms, and renewal structures for auditability and consistency.

Support renewal and upsell workflows, ensuring data accuracy and timely contract execution.

Salesforce & Data Operations

Own data accuracy and hygiene for accounts, opportunities, and contracts in Salesforce.

Ensure timely and correct opportunity stage progression, close dates, and revenue categorization.

Partner with Finance and RevOps leadership to reconcile Salesforce data with financial systems.

Generate and maintain dashboards and reports for pipeline, bookings, and forecast visibility.

Cross-Functional Collaboration

Serve as the operational bridge between Sales, Finance, Customer Success, and Legal.

Support process improvements and automation initiatives in Salesforce and connected systems.

Provide guidance to Sales on quoting tools, opportunity management best practices, and data policies.

Assist with end-of-quarter readiness activities, ensuring all deals are clean and compliant.

Operational Excellence & Continuous Improvement

Identify process bottlenecks and recommend solutions for efficiency and scalability.

Maintain and update standard operating procedures related to deal processing and revenue operations.

Qualifications and Skills

2-3 years of experience in sales operations, deal desk, order management, or similar function

Strong working knowledge of quoting, pricing, and sales workflows

Excellent customer service orientation and communication skills (written and verbal)

Demonstrated ability to manage a high volume of tasks with accuracy and attention to detail

Intermediate Excel or Google Sheets skills

Strong problem-solving skills and ability to work independently

Comfortable navigating ambiguity in a fast-paced environment

Experience supporting a sales organization via ticketing or case-based support systems

DISCLOSURES

Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com / jobs.