Customer Support Specialist (German Speaker)

At Bridgestone Mobility Solutions, we are looking for a full time Customer Support Specialist dedicated to our line of business Webfleet with passion for technology. With this position you will join a team of colleagues, based in Amsterdam, Barcelona and Leipzig and you will report to the Regional Team Leader. You will identify, troubleshoot, and help resolve customers’ issues efficiently and accurately, collaborating with peers and other customer facing departments. Being a Customer Support Specialist at Bridgestone Mobility Solutions means you are technically minded, a problem solver and keeping the customer at heart of everything you do.

Here's a little taste of your challenge:

• Provide product information and effective technical and administration support through multiple channels (phone and email);
• Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction and swift resolution at the core of every decision and behavior;
• Proactively manage customer expectations;
• Constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities;
• Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers.

What do we expect from you?
There is no set route to become a Customer Support Specialist, but to be successful in this role this is the kind of profile we have in mind:

• You already have successful experience in a similar role;
• You have impeccable written and verbal communication skills in German (fluent for business discussions) and English (internal business language). Any additional language skills you have, will always catch our attention even more;
• Good interpersonal and customer service skills;
• Eager to learn new products and technologies and utilize your knowledge in a practical way;
• Ability to be both proactive and reactive, and remain detail-oriented even under pressure;
• Ability to follow standard processes and practices within set service levels;
• You are a team player;
• Previous experience with CRM systems (such as SalesForce) is an advantage.

What can you expect from us?

• The chance to work in a fast moving, innovative and international team, dealing with different countries and cultures;
• A company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job everyday if you don’t like the people you work with;
• Decisive actions. We don’t like to wait. It’s in our DNA to move forward. So, it only makes sense that we don’t jam the company with lots of layers. We make things happen quickly.

Let’s not forget the good stuff!

• Working from home up to 3 days a week;
• Equivalent of € gross to set up your home office;
• Chance to work abroad for working days per year;
• Birthday off and volunteering time off;
• Unlimited Access to LinkedIn Learning;
• Access to Gofluent platform to learn new languages;
• Employee Assistance Program;
• Lunch vouchers;
• Access to My Benefit platform (discount on sport clubs, cinemas, restaurants…);
• Fully paid health and life insurance;
• % employer funded pension scheme;
• Discount on Bridgestone tyres.