Copy of Customer Success Manager - German speaker

Customer Success Manager - German Speaker

Join to apply for the Customer Success Manager - German speaker role at project44.

Overview

At project44, we believe in better. We challenge the status quo because a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world.

Why project44?

With our Decision Intelligence Platform, Movement, we’re redefining how global supply chains operate. By transforming fragmented logistics data into real‑time, AI‑powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next‑gen applications that keep businesses moving forward.

Headquartered in Chicago, IL with a second HQ in Bengaluru, India, we are powered by a diverse global team tackling the toughest logistics challenges with innovation, urgency and purpose. If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high‑performance team – we should talk.

Key Accountabilities

• Partner with customers to develop strategies to ensure best use of the product and help them achieve maximum value from our services.
• Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal development and product teams.
• Form relationships and educate customers on new product introductions and features to drive optimal product use.
• Serve as the main point of contact for the customer (external) and the voice of the customer (internal) to projects and help prioritize product requests.
• Monitor customer health and risk; develop and execute success plans when required working with customer support, product development and engineering.
• Facilitate Quarterly Business Reviews with customers.
• Proactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health and overall satisfaction.
• Identify opportunities for upsell alongside sales and account management team.
• Maintain up‑to‑date knowledge of the logistics industry, EDI, and blockchain.

In‑Office Commitment

The expectation is to be on‑site, in office four days a week, to immerse yourself in the energy of the office and collaborate with co‑workers. Together, we’re building something extraordinary—learn, grow, and thrive in our fast‑paced, transformative environment.

Requirements & Preferred Skills

About project44

Since 2014, project44 has been transforming how one of the largest, most important global industries does business. As transportation and logistics continue to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we’ve created a digital infrastructure that eliminates inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

Industries

Software Development

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