Senior IT Analyst with German

HCLTech

is a global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, AI and software, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2023 totaled $13.1 billion.

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Tasks : As a

Senior IT Helpdesk Analyst with

HCL Technologies, you will perform a support role for the

German-speaking

customers on help desk queries, equipment configuration, back up maintenance, software installing / de-installing.

Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.

Daily Activities :

• Provide hardware / software / network problem diagnosis / resolution via telephone for customers¦ end users
• Route problems to internal support group
• Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
• Administer and provide User Access in various systems
• Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions

Soft Skills :

German (min B2) and good English (B2)

is a must-have

Technical Requirements :

Years of Experience :

This is an onsite model of work (Mon - Fri) for the first 6 weeks.

Benefit package :