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Customer Service Support Multilingual (French, Spanish, Italian, Dutch or German)

Customer Service Support Multilingual (French, Spanish, Italian, Dutch or German)

AloricaŁódź, Województwo łódzkie, Polska
16 dni temu
Opis pracy

Customer Service Support Multilingual (French, Spanish, Italian, Dutch or German)

We’re looking for professional and pro-active Customer Service Representatives to join one of our projects. S / he creates a wonderful customer experience as s / he understands that making a customer happy is crucially important to a business's success.

Key Job Responsibilities

  • Assist customers with phone / email / chats enquiries related to customer orders, product information and company policies etc.
  • Provide customers with complete and accurate resolutions to problems.
  • Handle complaints.
  • Clarify to the customers the company policies such as returns and exchanges.
  • Perform order management functions : Work with various platforms to track, maintain orders, returns and credits.
  • Proactively involved in maintaining up-to-date procedure documentations.
  • Excellent interpersonal, written, and oral communication skills.
  • Escalate issues in a structured way to CS management.

Key Job Requirements

  • Fluency in English and one of the following languages : French, Spanish, Italian, Dutch or German (minimum B2 level)
  • Education : at least high school diploma (bachelor’s degree would be beneficial) or 2 years + customer service background.
  • Computer skills : Microsoft office and SAP preferred.
  • Ability to stay calm under pressure and handle multiple tasks.
  • Excellent interpersonal, written, and oral communication skills.
  • Excellent judgment, reasoning, and problem-solving skills.

    • Why Join Alorica?

  • Remote work possibility
  • Competitive salary
  • Glasses reimbursement
  • Group insurance
  • Sports cards
  • Career development opportunities
  • Extensive training programs
  • Access to top notch technologies and best practices
  • Excellent working environment
  • Company events

    • Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Other
  • Industries : IT Services and IT Consulting

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