Key Account Manager - Non-US

Future Metals LLC

Come join a team where People make the difference!As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.

Future Metals is a Marmon Group / Berkshire Hathaway Company. Berkshire Hathaway is one of the world's largest business conglomerates, holding over US$400 billion in assets and employing nearly 300K people worldwide.

At Future Metals we are a leading supplier of aerospace quality metals and other materials to the global aircraft manufacturing and maintenance industry. We operate from 11 strategically located service centers in North America, The United Kingdom, Europe and Asia. We hold significant long-term contracts with leading OEM's and their subcontractors around the world, the size and scope of which allows us to obtain highly dependable products and delivery, as well as favorable pricing terms from our network of world class producers.

Position Responsibilities : To establish and cultivate strong trust with key clients in order to communicate the value of our services. To engage in client visits and cultivate both existing and potential customer relationships. To expand the company's market presence for current and upcoming products. To consistently deliver outstanding customer service.

• Acquire a thorough understanding of key customer needs & requirements.
• Operating as the lead point of contact for any and all matters specific to your accounts.
• Building and maintaining strong, long-lasting customer relationships.
• Overseeing customer account management, including negotiating contracts and agreements to maximize profit.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Manage and update customer databases or portals as required. Promote and market new products or value-added services.
• Communication with customer throughout the order fulfillment process. Expedite and trace customer orders.
• Communication with management and other employees to facilitate customer satisfaction / dissatisfaction.
• Plan and execute customer visits, be the face of the company.
• Attend Trade shows; continued prospecting for new customers & markets.
• Manage business travelling; optimize / plan customer visits based on geographical locations.
• Determine customer requirements & convey this regularly to main office and / or related internal shareholders.
• Follow up on quotes.
• Increase sales and profit.

Qualification And Competencies :

Travel : 70%

Remote

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.