General Manager for Novotel and ibis Lodz Centrum

Job Description

We are looking for a hands-on, guest-focused General Manager to lead our Novotel and ibis Lodz Centrum combo hotels — two brands that deliver comfort, simplicity, and great value to a wide range of travelers. As the leader of this dynamic dual-brand property, you will champion operational efficiency, maintain excellent product quality, and drive strong performance across both hotels.
In this key role, your responsibilities will include:

• Provide practical, hands-on leadership and clear operational direction for both Novotel and ibis, ensuring each brand’s identity and service promise are consistently delivered.
• Drive strong top-line performance, profitability, and sustainable growth by actively managing key business KPIs and optimizing resources across the dual-brand property.
• Oversee day-to-day hotel operations, securing smooth processes, reliable service, excellent cleanliness and maintenance standards, and positive guest satisfaction results.
• Build and develop a motivated, service-driven team culture that reflects the values of both brands and supports employee engagement and retention.
• Strengthen relationships within the local community, key corporate clients, and business partners to broaden the hotel’s visibility and commercial opportunities.
• Ensure full compliance with Accor brand standards, safety requirements, and operational procedures across both hotels.
• Lead and promote sustainability, inclusion, and community involvement in line with Accor’s commitments and the expectations of modern travelers.
• Attract, develop, and retain talent through active involvement in recruitment, coaching, and team development initiatives.

Qualifications

The ideal candidate will be an experienced leader, preferably with multi-property exposure, able to balance the welcoming service style of Novotel with the smart, essential efficiency of ibis. Will demonstrate strong commercial awareness and a proven ability to drive performance, optimize revenue, and maintain financial discipline. Strategic yet hands-on, they will combine analytical thinking with creativity and emotional intelligence to adapt their leadership to each brand’s identity and guest expectations. A natural communicator who builds strong relationships, able to inspire diverse teams, promote collaboration, and cultivate a positive, guest-focused culture. Fluent in Polish and English, and ideally comfortable in an international setting, will be passionate about hospitality, sustainability, and delivering simple yet memorable guest experiences.

Additional Information

Novotel Lodz Centrum is a four-star managed property owned by Essendi, located in the very centre of Lodz. The popular Piotrkowska Street with numerous bars and restaurants is just 200 metres away. It offers 161 guest bedrooms decorated in a modern and stylish way. The restaurant offers a breakfast buffet and serves international cuisine dishes. The hotel has a professional, air-conditioned business centre with eight conference rooms equipped with projectors and sound system.

ibis Lodz Centrum is located in the downtown area, 7 km from Lodz Władysław Reymont Airport and 1 km from the two largest railway stations. Only 100 m separates the hotel from Piotrkowska Street, the main street of the city. The hotel offers 207 air-conditioned rooms with WIFI (including 5 accessible options), a meeting room, a restaurant, a 24-hour bar lounge and paid covered parking.