Tier 2 Technical Support – evTOC

We’re looking for a technically skilled, service-oriented professional who strives for continuous self-improvement, with a natural curiosity and the ability to learn independently. The ideal candidate brings a positive, can-do attitude, builds strong relationships with both customers and team members, and is motivated to grow within the broadcast technology space. They take ownership of issues, proactively seek solutions.

What you’ll do :

As an evTOC expert, it will be your mission to elevate our customer experience by :

• Act as an expert level technical advisor or specialist on highly complex initiatives.
• Providing remote support for Evertz customers
• Solve problems by replicating user workflows and providing solutions
• Be the customer bridge to our product and development teams
• Document any departmental and technical procedures.
• Participate in on call duty
• Work in a 24 / 7 / 365 environment with potential off-hours shift work

Requirements :

To join our growing evTOC team you’ll need the following to make our team better :

Additional qualifications :