ServiceNow Developer

The Role

We are looking to hire a ServiceNow Development Engineer, who brings strong technical expertise, a mindset that embodies the unique Moderna Mindsets, and a passion for delivering the best digital experience to our employees.  You will join our team and be responsible for developing and supporting our ServiceNow platform, driving automation, and optimizing business processes. You will help us deliver more value from our existing ServiceNow capabilities and help us grow the platform and digitize departments across Moderna.

Here’s What You’ll Do :

Leverage knowledge and experience to deliver end-to-end solutions on the ServiceNow platform

Responsible for the development, core configuration, and technical expertise of ServiceNow platform capabilities, including ITSM, ITOM, ITAM, HRSD, and PA.

Design, create, and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs, including advanced scripting of each (including Service Portal)

Develop system integrations using REST, SOAP, MID-servers, or other relevant technologies

Facilitate discovery of CI’s and work with class owners to setup identification and reconciliation rules

Conduct code walkthrough / reviews and mentor junior team members in application of platform and code best practices

Actively participate in agile daily scrums and ceremonies, updating stories daily, documenting development progress, and collaborating across teams

Actively participate in requirement workshops, working alongside the product owner, and development manager, to configure requested items and tasks using Flow Designer

Understand and articulate to the team, development manager, and product owner the tradeoffs of customized solutions vs. base configuration implementation

Remediate production incidents as well as coordinate application and platform upgrades. Promoting apps and updates through the app store and update sets

Here’s What You’ll Need (Minimum Qualifications)

Bachelor’s degree in Computer Science or a related technology or scientific field OR 5 years of equivalent professional experience in lieu of a degree

6+ years of expertise developing on the ServiceNow platform in 2 or more capabilities (ITSM, ITOM, ITAM, HRSD, and PA.)

1 or more active ServiceNow certifications (Certified System Administrator, ITSM, App Specialist)

3+ years of experience integrating ServiceNow with external systems through REST, SOAP, MID-servers, or other relevant technologies

3+ years of experience with HTML5, JAVA, JavaScript, jQuery, CSS, Angular.js

Here’s What You’ll Bring to the Table (Preferred Qualifications)

Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes

Experience with discovery and CMDB including an understanding of, MID server architecture, probes and sensors, and CMDB identification and reconciliation.

Experience communicating with application users to understand and collect their requirements and requests

Educational or job-related experience documenting technical systems and user workflows

Experience working in life sciences, pharma / biotech, or high-tech industries with a preference for experience in one or more of eCommerce, data / machine learning platforms, or cloud infrastructure

Experience in a regulated environment

Experience working in a matrixed organization

A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative

Pay & Benefits

At Moderna, we believe that when you feel your best, you can do your best work.  That’s why our global benefits and well-being resources are designed to support you—at work, at home, and everywhere in between.

Best-in-class healthcare, plus voluntary benefit programs to support your unique needs

A holistic approach to well-being with access to fitness, mindfulness, and mental health support

Family building benefits, including fertility, adoption, and surrogacy support

Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown

Savings and investments to help you plan for the future

Location-specific perks and extras

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.