GSC : IT Service Manager

Job Advert Details Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Your career opportunity HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.Dynamic & encouraging work environment – employees are at the center. We value every individual & support initiative, promoting agility & work / life balance.We are currently seeking an experienced professional to join our team in the role of IT Service Manager working mainly for the Swiss Market. What you’ll do

• You will oversee key IT application deliveries consumed by Swiss business entities, monitor and report IT impairments affecting those entities, and ensure accurate cost allocations and recharges related to the IT service they use.
• IT Controls and KCI.
• Cloud, Data and Outsourcing governance.
• IT Delivery Services materiality assessments.
• Intra Group Service Agreement breaks.
• Records Management for the IT department in Switzerland.
• Swiss IT Procedure recertification and Swiss hosted vulnerabilities management. What you need to have to succeed in this role
• Significant demonstrable experience of working in a change environment, either in a portfolio or programme / project office or in a delivery capacity.
• Be highly organised and possess strong administrative knowledge and skills.
• Efficiency across Microsoft Office Excel, Confluence and SharePoint.
• Financial Services / Banking knowledge.
• Good planning & time management skills with the ability to prioritise multiple tasks effectively.
• Be self-motivated and able to work independently, and under own initiative with a sense of ownership and accountability.
• Display good negotiation and influencing skills and can use these skills appropriately even under pressure. What we offer
• Competitive salary
• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking If your CV meets our criteria, you should expect the following steps in the recruitment process :
• Online behavioural test (for external candidates only)
• Telephone screen (for external candidates only)
• Zoom interview with the hiring manager  We are looking to hire as soon as possible so don’t wait and apply now! You'll achieve more when you join HSBC.We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at :