The Credit and Collection Clerk is responsible for supporting the credit management and cash
collection processes by maintaining accurate customer account records, monitoring outstanding
receivables, and ensuring timely follow-up on overdue payments. This role involves daily
communication with customers and internal teams to investigate payment issues, resolve
discrepancies, and help reduce aged debt. The clerk assists in preparing credit documentation,
updating systems, and ensuring compliance with company credit policies, contributing directly to
the organization’s cash flow and financial health.
Independent administration and follow up of a set of ArcelorMittal Customer exposure, in
accordance with the Credit & Collection procedures, providing the following tasks as support of
Credit Manager.
Credit related tasks
- Collect Credit requests from Sales Agencies
- Create requests in insurances systems (5 different platforms) : identify / create
correct customers in insurers’ databases
Monitor credit decisions and updating details in SAP system (newlimits / increases of existing coverage / reductions / withdrawals)
Inform Sales Agencies about decisions of credit limits of insurance companiesCalculate and update in SAP limits for binding ordersIn case of reductions / withdrawals, analyze impact on sales and undertakenecessary preventive actions
Monitor periodic credit limits and request prolongations in the insurers’systems
Monitor daily blocking lists and undertake necessary actions to eliminateoverpassing
Provide daily feedback on credit limit utilization, compare current limits withcurrent outstanding / overdue
Calculate and release manually orders in case of customers blocked at 90% orafter reception of payment (close cooperation with Encashment and Logistics
Departments)
Provide necessary support and clarification to Sales Agencies in case oforganizational structures, arrange transfer of credit limits
Verify and control bank guarantees / corporate guarantees : wording, reception,updating in SAP, control of expiry dates
Control late payments and monitor deadlines for declaration to credit insurersPrepare declaration files and collect supporting documentationManage relations with credit insurers : o Provide information on trade experience with the customers, o Assist in obtaining additional data (financial documents / contact information) and in arranging meetings between insurers and customersCooperate with invoicing and master data department in various daily queries : o Creation and validation of new customers, o Creation of fiscal data in local SAPs o Support and approval in cases of VAT / name / address modifications o Support in handling duplicate accountsAssist in meetings with sales teams, and customers when neededParticipate in conference calls between Credit Management, and Sales AgenciesMonitor correctness of FOMU application, identify and eliminate errorsReport important overpassing of limits and any issue related to the job description to direct supervisor Cash collectionDaily contacts for any nonpayment or delayed paymentsMake collection calls and communicate via emailsPrepare and maintain overdue and aging reportsCooperate with Commercial, Invoicing, and VAT Team for quick problem solvingFollow up reason of non-paymentsAnswers questions and provide assistance to stakeholders and customers as requested.Assist with financial reporting to managers and senior executivesMaintain receivable sub-ledgerMake sure that customer account reflect commercial realityReport important issues related to customer payment behavior to Direct SupervisorInvestigate and resolve any client account discrepanciesAssist Cash App team (Infosys) in obtaining necessary payment details from customers