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Part-Time French Player Support

Part-Time French Player Support

PTWPL
Ponad 30 dni temu
Typ pracy
  • Pełny etat
  • Zdalna
  • Quick Apply
Opis pracy

Title : Player Support Advocate

Location : Remote | Work from Home

Hours : Part-Time

Familiarisation / Training : Fully Paid

Start Date : December - January

What you’ll be doing :

  • Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
  • Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
  • Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault-finding analysis and offering appropriate solutions that resolve the customer's issue. Although most of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (callbacks for example).
  • Maintaining a world-class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
  • Working with your colleagues across the wider global customer community to identify trends in customer queries.

Requirements

  • Fluency in the language you are applying for & English, particularly reading & writing.
  • Excellent attention to detail, strong communication skills, and knowledge of Computers.
  • Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
  • A logical, methodical approach with good analytical and problem-solving skills.
  • Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
  • Experience in playing consoles and or PC gaming is advantageous.
  • Be comfortable discussing technical faults / issues relating to game consoles / PCs.
  • Be able to attend two weeks full-time training held between 09 : 00 - 18 : 00 GMT.

    • PC Requirements

  • Processor : Any of the processors below : Windows : Intel Core i5 or higher, 6th generation or newer, Dual-Core or more, 1.7 gigahertz or faster AMD Ryzen 5th generation or newer, Dual-Core or more, 1.5 gigahertz or faster. Mac : Apple Silicon Chip M1 or newer. Intel Core i5 or higher, 6th generation or newer, Dual-Core or more, 1.7 gigahertz or faster
  • Memory (RAM) : At least 8 GB
  • Hard Drive Type : SSD
  • Storage : At least 128 GB capacity and 1 GB available storage
  • Network Bandwidth : Internet speed of at least 512 kilobits per second (kbps)

    • Computer Software Requirements

  • Operating System : Windows : Windows 10 or Windows 11. Mac : macOS Ventura, version 13, 14 or 15 or higher
  • Web Browsers : Windows : Microsoft Edge (Chromium Based) or Google Chrome. Mac : Microsoft Edge (Chromium Based) or Google Chrome
  • Work Applications : 64-bit preferred, most 32-bit apps supported on Windows

    • Mobile Device Requirements

  • Mobile Device : Android : Any device running Android 10 or higher, Apple : Any device running iOS 15 or higher
  • Mobile Operating System : Android : Android 10 or higher, Apple : iOS 15 or higher