Job Advert Details Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Your career opportunity HSBC Service Delivery (Polska) Sp. z is a part of HSBC Holdings plc, the parent company of HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for candidate for the position of Payments Operations Executive. What you’ll do
- Handle all queries accurately to achieve agreed quality standards and targets
- Ensure that all tasks are completed in accordance with established procedures and standards
- Identify and escalate potential showstoppers
- Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
- Respond to mails / queries related to process timely with a cc to the Line Manager
- Act as a team worker
What you need to have to succeed in this role
Commercial orientation combined with a customer driven approachIT literacyProfessional experience in shared services environment would be an assetAt least communicative English language skills (B2 – minimum)Strong interpersonal skillsAbility to work within international environmentAbility to work under time pressureGerman language as an assetWhat we offer
Competitive salaryAnnual performance-based bonusAdditional bonuses for recognition awardsMultisport cardPrivate medical careLife insuranceOne-time reimbursement of home office set-up (up to 800 PLN).Corporate parties & eventsCSR initiativesNursery discountsFinancial support with trainings and educationSocial fundFlexible working hoursFree parkingIf your CV meets our criteria, you should expect the following steps in the recruitment process :
Online behavioural test (for external candidates only)Telephone screen (for external candidates only)Job interview with the hiring managerWe are looking to hire as soon as possible so don’t wait and apply now! You'll achieve more when you join HSBC.We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at :