Senior Engineering Manager @ Tidio Poland

Location :  Europe (remotely)

Monthly Salary :  7.100 EUR - 7.800 EUR (30.000 PLN - 33.000 PLN) on B2B or equivalent on a contract of employment (range will vary depending on your country of residence).

Contract :  B2B or Contract of Employment

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.

Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us :

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1
• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
• We currently rate at 4.7 / 5 in both Shopify and G2.
• Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! 🌍
• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.
• Currently, we hire over 150 fantastic people.

How we work in the Tech Team :

By joining Tidio as a Senior Engineering Manager, you will become a member of the Engineering Leaders team. Your main task will be to help our teams effectively take our SaaS product, used by 17 million unique users daily, to the next level - 100m+. It is an excellent opportunity to help, guide, and support our smart engineers to accomplish their and their teams’ goals. If a fast-paced scale-up, endless challenges & opportunities, or innovation sounds fun, check the details below!

You are a perfect fit if you :

You will earn bonus points for :

Location :  Europe (remotely)

Monthly Salary :  7.100 EUR - 7.800 EUR (30.000 PLN - 33.000 PLN) on B2B or equivalent on a contract of employment (range will vary depending on your country of residence).

Contract :  B2B or Contract of Employment

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.

Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us :

How we work in the Tech Team :

By joining Tidio as a Senior Engineering Manager, you will become a member of the Engineering Leaders team. Your main task will be to help our teams effectively take our SaaS product, used by 17 million unique users daily, to the next level - 100m+. It is an excellent opportunity to help, guide, and support our smart engineers to accomplish their and their teams’ goals. If a fast-paced scale-up, endless challenges & opportunities, or innovation sounds fun, check the details below!

,[TL;DR : lead, deliver value, hire engineers and help grow engineers,, Lead 2 cross-functional strategic teams (about 8-10 experienced engineers),, Help develop your team members by : , building together their career plans, setting goals, following up on them with regular and thoughtful feedback,, discovering needs in terms of engineers’ skills growth and making sure the value from the training budget is maximized,, building a strong Engineering culture by being the role model of Tidio’s core values : #FocusOnImpact, #TakeOwnership, #PlayFair, #Learn&Share and helping your team members grow in these areas,, incorporating a “get it done right” approach that combines fast proof of concepts and long-term planning,, Hire new Tidioers and partner with Product Managers and Head of Engineering in forecasting Engineering hiring needs,, Prepare Tidio to scale by : , collaborating with engineers and peers, driving strategic initiatives inside your team and across the Technology department (e.g. CI / CD automation, tests automation, cross-team projects, onboarding, internal policies, etc.),, aligning company and department goals with your teams’ goals and being the communication bridge for the Product, Design, Data, Machine Learning and Engineering folks,, Be accountable for the overall execution and efficiency of your team and have a direct impact on delivering value for Tidio 100k+ customers by : , partnering with your team and Product Manager to scope new features, help estimate and plan Sprints, take care of transparency of its progress, and build together the team’s roadmap;, continuously improving the way your team works in an Agile environment, having the main focus on delivering true business impact : , promoting industry and our Guilds’ (Backend, Frontend, QA) standards assuring quality, automation, performance, scalability, and security., partner with Product Manager in shaping product roadmap and strategy] Requirements : agile, Software Development Life Cycle, leadership, ML, LLM Tools : . Additionally : Sport subscription, Training budget, Private healthcare, Flat structure, International projects, Free coffee, Free snacks, Free beverages, In-house trainings, Startup atmosphere.