Functional Solution Leader of Customer

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Job Description

Title : Functional Solution Leader of Customer & Consumer Engagement operation (C&CE Operation)

Work Level : 3X

Scope :

To lead the functional solution of customer services & consumer engagement center (CEC) globally as part of the Global Business Solution (GBS) organization for The Magnum Ice Cream Company (TMICC)

Reports to : Head of GBS

Location : Central Europe (TBC)

Terms & Conditions : WL3X local terms

ABOUT MAGNUM ICE CREAM : Life Tastes Better With Ice Cream

Once separated from Unilever November 1st 2025, the TMICC will become the world's largest global Ice Cream Company, with over 100 years' experience delivering a diverse range of indulgent, yet responsible, craft food experiences. We have 35 brands, including 3 one billion Euro brands (Magnum, Wall's, Ben & Jerry's), a strong presence in over 60 countries, generating annual revenue of €8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win.

We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we're crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate.

We are committed to developing and nurturing talent. You will have ample options for career growth and exploration, Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company.

About Global Business Solution (gbs)

GBS is TMICC's

trusted transformation partner, delivering innovative and integrated solutions from design to delivery

• . We develop

future-fit capability, expertise and technologically advanced solutions

to unlock

speed, simplicity and operational agility across TMICCs operations.

This is your chance for a

'once in a lifetime'

career experience, playing a part in the creation of a fully independent, new Ice Cream company and a greenfield GBS organization. You will develop global capabilities across different functions such as Sales support, Customer Services and Consumer Engagement centers, Finance, Procurement, Supply Chain, Marketing, Data analytics & innovations and so on, partnering with Business & Functions

Job Purpose

Your role as

Director of Functional Solution Leader of

C&CE Operation

plays a pivotal leadership role to support the GBS strategy-into-action.

The role will design, implement and run the future of C&CE organization and capabilities while lead the relevant demerger TSA exit and transition.

In addition, you will lead a culture of

continuous improvement and transformation,

by combining deep operational expertise and visionary leadership with data-driven insights and feedback, to deliver seamless, scalable and digitally enabled customer experiences that strengthen business agility, efficiency and profitable growth.

Key Responsibilities

Experience

WHAT YOU NEED TO SUCCEED :

Must Have

Advantages

Competencies

Qualifications

ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE?

TMICC embraces diversity and encourages applicants from all walks of life. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Interested candidates are invited to submit their resume and cover letter detailing their relevant experience and qualifications to (TMICC career portal).

We take pleasure seriously. Join the Ice Cream team now

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.