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Technical Services Manager
Insight GlobalWrocław, Województwo dolnośląskie, Polska1 dzień temu
Opis pracyStrong technical background, with knowledge and experience in L2 / L3 support or engineering field. Ability to learn quickly and adopt to dynamic environments. Ability to work collaboratively, coordinate and drive in a global, cross‑functional team environment. Strong problem‑solving and troubleshooting skills, with the ability to analyse complex technical issues and provide effective solutions. Excellent communication and interpersonal skills, with the ability to build strong relationships with external and internal stakeholders. Proficiency in written and spoken English. Knowledge of Linux. Experience in embedded device industries. Experience in technical leader or manager role. Knowledge of ITIL framework. Seniority level : Mid‑Senior level Employment type : Full‑time Job function : Information Technology Industries : Technology, Information and Media
We are seeking a highly motivated Technical Service Delivery Manager to join our client's Customer Services team. You will collaborate closely with internal teams, hardware vendors, and other stakeholders to ensure smooth integration and delivery of Smart TV media platform shaped to customer needs.
What you will get to do :
- Serve as the primary technical point of contact for OEMs during the onboarding process, manufacturing and post-launch.
- Coordinate with internal teams to gather technical requirements and drive timely delivery of onboarding initiatives and customer software releases.
- Work closely with cross-functional teams, including Customer Success, Engineering, Support and QA, to ensure seamless configuration, provisioning and delivery of TiVo OS.
- Perform technical troubleshooting and drive issue resolution, coordinating appropriate teams when necessary.
- Monitor IT Service performance and become an escalation point for Incidents, Problems and Changes.
- Report IT Service and post-launch support performance to internal and external stakeholders including senior management.
Qualifications :
Job Details
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