Senior Product Manager – AI-Driven CRM

Profitroom - Empowering hotels directly

About us

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We're a global leader in hospitality software, founded in Poznań, Poland in 2008. We've grown to serve over 3,500 customers across five continents, helping hotels and resorts maximize their revenue and guest satisfaction.

We're passionate about innovation and harnessing the latest technology - including AI-driven solutions - to empower hoteliers. Our award-winning SaaS platform and marketing services are designed to boost bookings, streamline operations, and deliver exceptional guest experiences. At Profitroom, we believe in pushing boundaries, embracing change, and shaping the future of hospitality through technology.

Who are we looking for

Currently we are looking for a Senior Product Manager to join our Product Team, bringing expertise in online marketing products or e-commerce platforms. Join us to make a significant impact as we enter our next chapter of success. With the backing of MCI Capital, a leading European private equity group, we have accelerated our growth starting in 2024, setting the stage for even greater innovation and market expansion.

Key goals and responsibilities

• Deliver a consistently exceptional product experience and drive sustainable growth.
• Lead the development of our communication products, focusing on user-centric solutions that seamlessly integrate customer engagement technologies and leverage AI for personalization and automation.
• Create a comprehensive customer acquisition and retention strategy driven by data, personalized targeting, and proactive engagement to maximize customer lifetime value. Use AI-powered insights and analytics to identify opportunities for optimization across the entire customer journey.
• Voice of customers – conduct continuous product discovery in close collaboration with the UX team, using AI tools for trend analysis, research synthesis, and rapid prototyping to identify emerging opportunities and validate product-market fit.
• Translate strategy into pragmatic roadmaps. Turn high-level vision and business goals into actionable roadmaps that guide product development. Leverage AI-assisted ideation and prototyping tools to accelerate concept validation and enhance user feedback loops. Navigate complex discussions with business stakeholders to successfully embed the product strategy across the organization. Establish clear success criteria for product initiatives, fostering a data-driven and AI-supported approach to decision-making that leads to more precise and impactful outcomes.
• Foster strong stakeholder partnerships. Maintain and enhance communication with stakeholders, keeping them informed of both short-term and long-term product objectives. Balance the drive for AI-driven product innovation with strong collaboration and alignment with sales, marketing, and customer success teams.
• Establish and optimise processes. Proactively contribute to the creation and refinement of processes that support effective product management, focusing on workflow efficiency, performance measurement, and cross-department collaboration. Use AI tools to streamline research, reporting, and discovery documentation, increasing transparency and operational efficiency.

What will help you succeed?

Requirements

Recruitment process :

Salary & Benefits

PLN on a B2B contract or

PLN gross on contract of employment.

Ready to join us? Apply now and be part of a company that's transforming the hospitality