IT Operations Specialist

Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy.

The people you’ll like to work with and things you'll enjoy impacting :

As an IT Operations Specialist reporting into the Global IT Operations Manager in our Enterprise Technology team, you will be primarily responsible for independently managing daily IT operations, resolving complex issues, and beginning to optimise existing processes. You will serve as the first escalation point for Associate-level team members and be key in maintaining system configurations and documentation.

System Management & User Support (CX)

• Independent Operations Management :  Independently manage daily IT operations, focusing on system administration tasks and executing documented processes, while identifying initial optimization opportunities.
• Escalation & Resolution :  Act as the first escalation point for Associate-level team members, resolving complex technical problems.
• Core System Configuration :  Independently configure and manage user access, groups, and basic policy settings in core identity and communication systems (e.g., Okta, GWS).
• Troubleshooting :  Monitor and analyze ticket trends to identify and prevent recurring technical issues.
• MDM Profile Deployment :  Build, test, and deploy new profiles and applications via Mobile Device Management (MDM) solutions, and resolve policy conflicts.

Process Optimisation & Lifecycle Management

Knowledge & Collaboration

Requirements

Essentially, to ensure you succeed in this role you’re going to need :

The following soft skills are also important :

At a minimum we require conversational level English language skills . Why? English is our company language and is used for any business-wide communications, so we need you to be able to speak English to feel like an integrated part of Booksy.

Benefits

Some of the benefits we offer in Poland are :

How AI helps us find great people :

Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role - but don’t worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won’t affect your chances in any way.

If you have questions, just drop us a note - we’re happy to explain more.

Our Diversity and Inclusion Commitment :

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at belonging@booksy.com, so we can best support you.