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Service Manager (Poland)

Service Manager (Poland)

RateHawkPL
Ponad 30 dni temu
Typ pracy
  • Zdalna
  • Quick Apply
Opis pracy

Join Our Team as a Service Manager at RateHawk!

Are you passionate about travel and tech? Do you speak English and Polish fluently? We’re looking for a Service Manager to take care of our top B2B partners in Poland. If you love helping people, keeping things running smoothly, and turning clients into long-term fans — we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.

Requirements

What You'll Do :

  • Support Our Top Clients : Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues.
  • Keep an Eye on Things : Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention.
  • Stay in Touch : Send regular updates to clients and check in to make sure they’re happy with how things are going.
  • Track Performance : Use tools like Tableau and SQL to monitor service metrics and prepare reports.
  • Be Their Voice : Join client meetings, listen to their needs, and make sure their voice is heard internally.
  • Work as a Team : Collaborate with ops, support, and tech teams to make service even better.

What We're Looking For :

  • Language Skills : Advanced level of English and Polish – you’ll need to speak and write fluently.
  • Ability to work with tools : Comfortable with data and tools like CRM systems and dashboards.
  • Quick Learner : Ability to grasp new information quickly and focus on results.
  • Multi-Tasker : Capable of juggling multiple tasks and handling stress with ease.
  • Empathetic : A strong sense of empathy is essential.
  • Travel Industry Experience : Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage! Experience in account or service management (B2B is a plus!)

    • Benefits

    What We Offer :

  • Remote Work : Work from the comfort of your home!
  • Salary : base payment + monthly bonus.
  • Dynamic Team : Be part of a young and energetic group of specialists.
  • Growth Opportunities : Tackle interesting and ambitious tasks that will elevate your professional skills.
  • Learning & Development : We support your growth through seminars, trainings, and conferences.
  • Perks : Take advantage of corporate discounts on hotels and other services.

    • The Process :

  • Meeting with HR : A friendly chat with our HR team.
  • One minute Internet Speed Test : Just to make sure you’re all set for remote work.
  • Meeting with Hiring Manager : Another friendly chat.
  • Interview results and offer!

    • If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!

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