Dispute Analyst with French Language.

Careers that Change Lives

As Dispute Analyst you will be part of the Customer Care Operations team responsible for investigating customer’s disputes, performing invoice corrections, providing information to customers, and analysing root causes. Work in partnership with internal stakeholders across multiple departments and business units to improve the customer experience.

A Day in the Life

As a Disputes Analyst, you will be responsible among others for :

• Support in resolving different types of disputes (related to pricing, invoicing, delivery, etc.), including the preparation of necessary documents required for the settlement of orders that are incorrectly priced, as well as invoices disputed by customers due to data discrepancies
• Measuring and reporting compliance of your department's service level agreement with internal customers
• Generating and publishing agreed price dispute KPI reports for each country and business unit monthly or as often as deemed necessary
• Reviewing existing dispute resolution processes and making recommendations to improve efficiency and accuracy, while adhering to company policies
• Communicating regularly with national and regional contacts for information and / or changes related to the process.

Must Haves

Nice to Haves

We Offer

We offer a competitive salary and benefits package to all our employees :

Our Commitment

Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.