Specialist, Business Data Services – Data Operations

Specialist, Business Data Services – Data Operations

Wroclaw, Poland

AXA XL offers risk transfer and risk management solutions to clients globally. We offer worldwide capacity, flexible underwriting solutions, a wide variety of client-focused loss prevention services and a team-based account management approach.

AXA XL recognizes data and information as critical business assets, both in terms of managing risk and enabling new business opportunities. This data should not only be high quality, but also actionable – enabling AXA XL’s executive leadership team to maximize benefits and facilitate sustained advantage. Our Innovation, Data and Analytics (IDA) organization is focused on driving innovation through optimizing how we leverage data to drive strategy and create a new business model – disrupting the insurance market.

This role is part of the Business Data Services team within Digital Data Dev Division and will be responsible for different aspects of Data Product development lifecycle activities, including but not limited to Data Production Support, business stakeholders engagement for usage & problem resolutions, quality engineering and platform / data product rollouts, performance stability & reliability.

DISCOVER your opportunity

What will your essential responsibilities include?

• Technical and functional support for PowerBI based solutions in Azure cloud based production environment
• Knowledge of data pipelines for in-scope Data platforms leveraging ETL and Business understanding and concepts.
• Collaborate with diverse, cross-functional teams spanning engineering, product and reporting to troubleshoot data issues across pivotal pipelines within the data platform.
• Monitor daily data load process (ETL data pipeline) and work towards the resolution of any issue occuring during process run.
• Analyze and mitigate risks pertaining to Data solution delivery timelines, quality, stability and performance.
• Identify and execute on opportunities (as prioritized) for automation and continuous improvement for in-scope products / projects / services across the Digital Data Dev division
• Take part in efforts to identify root cause and collaborate within IDA team(s) to deliver solutions
• Provide top class production support and ensure data solutions service level commitments (SLAs) are met or exceeded
• Demonstrate proactive communication and relationship with Business users and Product teams - Development, Technology, Support and Delivery Teams
• Execute and guide the execution of tasks to provide quality service to end users through the Incident Management process
• Work in the “Follow the sun” support model providing cross-team support coverage across Digital Data Dev division responsibilities
• Grow and maintain data solutions knowledge through documentation
• Ensure that all policies, standards, and best practices are followed and kept up to date
• Continually improve the health and performance of data solutions through identifying problems and solutions
• Work with various teams to implement automated recovery steps, document RCA and / or preventative measures for recurring issues / problems
• Achieve & maintain highest business customer confidence and net promoter score (NPS)

You will report to Scientist Production Support– Business Data Services

SHARE your talent

We’re looking for someone who has these abilities and skills :

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re / insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Inclusion & Diversity