Collection Specialist

About NCR VOYIX

NCR VOYIX Corporation (NYSE : VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title : Collection Specialist

Grade : 9

Location : WARSAW, POLAND

Position Summary :

An exciting role as AR Collection Analyst managing all aspects of accounts receivable collection and credit extension for a specific portfolio of North American customers, reporting into the local department manager. In addition, the person will be responsible for execution of credit / collections processing to ensure accurate and timely management of the credit practices within the company’s accounting function. This role will be interacting with some of the largest and most iconic brands in North American business. Great opportunity to gain international experience with an exciting technology company.

Key Areas of Responsibility :

Incumbent reports to the department manager and is responsible for execution of credit / collections processing to ensure accurate and timely management of the credit practices within the company’s accounting function.

• Under over-all direction of area manager, manage and assume responsibility for all aspects of credit extension and collection for a specific portfolio of customers
• Confer with customer by telephone in attempt to determine reason for overdue payment; reviewing terms of sales, service, or credit contract with customer.
• Research payment issues involving disputed deliveries, returns and credits, which have, or may result in delinquent balances.
• Resolve issues quickly to prevent further aging of delinquent balances.
• Process credit memos against items returned.
• Issue collection letters to client that did not comply with the terms of contract
• Work with manager to identify accounts, which may present a business credit risk, require credit hold, or outside collection.
• Record information about financial status of customer and documents status of collection efforts.
• Keep sales representatives aware of account status and problems.
• Answer incoming calls, provides invoices to customers, sorts and files correspondence.
• Must be willing to accept regular shifts between 1 pm and 9 pm (8 hours shift).

Basic Qualifications :

Preferred Qualifications :

Offers of employment are conditional upon passage of screening criteria applicable to the job