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Customer Support with Spanish

Customer Support with Spanish

AloricaPoland
Ponad 30 dni temu
Opis pracy

KEY JOB RESPONSIBILITIES

  • Assist customers with phone / email / chats enquiries related to customer orders, product information and company policies etc.
  • Provide customers with complete and accurate resolutions to problems.
  • Handle complaints.
  • Clarify to the customers the company policies such as returns and exchanges.
  • Perform order management functions : Work with various platforms to track, maintain orders, returns and credits.
  • Proactively involved in maintaining up-to-date procedure documentations.
  • Excellent interpersonal, written, and oral communication skills.
  • Escalate issues in a structured way to CS management.

KEY JOB REQUIREMENTS

  • Excellent Spanish and English in spoken and written form, other languages are a bonus.
  • Education : at least high school diploma (bachelor’s degree would be beneficial) or 2 years + customer service background.
  • Computer skills : Microsoft office and SAP preferred.
  • Ability to stay calm under pressure and handle multiple tasks.
  • Excellent interpersonal, written, and oral communication skills.
  • Excellent judgment, reasoning, and problem-solving skills.
  • WHY JOIN ALORICA?

    We Offer So Much More Than a Paycheck

  • Competitive salary
  • Additional health insurance (incl. dental care)
  • Group insurance
  • Wellbeing platform
  • But that’s just the start : here are a few more reasons to consider Alorica.

  • Career development opportunities
  • Extensive training programs
  • Access to top notch technologies and best practices
  • Excellent working environment
  • Company events
  • Utwórz powiadomienie o ofertach pracy dla tego wyszukiwania

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