KEY JOB RESPONSIBILITIES
- Assist customers with phone / email / chats enquiries related to customer orders, product information and company policies etc.
- Provide customers with complete and accurate resolutions to problems.
- Handle complaints.
- Clarify to the customers the company policies such as returns and exchanges.
- Perform order management functions : Work with various platforms to track, maintain orders, returns and credits.
- Proactively involved in maintaining up-to-date procedure documentations.
- Excellent interpersonal, written, and oral communication skills.
- Escalate issues in a structured way to CS management.
KEY JOB REQUIREMENTS
Excellent Spanish and English in spoken and written form, other languages are a bonus.Education : at least high school diploma (bachelor’s degree would be beneficial) or 2 years + customer service background.Computer skills : Microsoft office and SAP preferred.Ability to stay calm under pressure and handle multiple tasks.Excellent interpersonal, written, and oral communication skills.Excellent judgment, reasoning, and problem-solving skills.WHY JOIN ALORICA?
We Offer So Much More Than a Paycheck
Competitive salaryAdditional health insurance (incl. dental care)Group insuranceWellbeing platformBut that’s just the start : here are a few more reasons to consider Alorica.
Career development opportunitiesExtensive training programsAccess to top notch technologies and best practicesExcellent working environmentCompany events