Cybersecurity Security Operations Center Analyst

Join Helprise – one of the fastest growing outsourcing and consultancy firms providing the best talent, know-how and solutions for the execution of business processes. Be part of building an ecosystem that gives unique value to our customers, partners, candidates and employees. We are your career advocates – offering extraordinary opportunities to grow with us, by supporting top global brands in their development of business and technology services internationally.

YOU WILL

play a critical role in safeguarding our customers' networks and systems by identifying, analyzing, and mitigating security threats. You will monitor and analyze security events using a SIEM and other advanced security tools, categorizing threats and responding to incidents swiftly and effectively. In this collaborative environment, you will communicate with customers through verbal and written channels, adhering to Service Level Agreements, and ensure seamless knowledge transfer during shift turnovers. Additionally, you will stay informed on the latest cybersecurity trends and threats, contributing to the continuous improvement of our Security Operations Center (SOC) processes.

Key Responsibilities :

• Analyzing alarms and logs originating from customer’s infrastructure to identify security threats, vulnerabilities and provide recommendations on remediation.
• Leverage alarms generated by a SIEM and analyze respective logs within an environment to determine and categorize threats against networks - escalating potential true-positive threats, while categorizing and tagging false-positive threats.
• Effectively communicate to customers through verbal and written communications, in accordance with Service Level Agreements.
• Perform regular shift turnovers to ensure effective transfer of knowledge to the next shift
• Monitoring shared inbox and customer hotline for live customer interaction and 24x7 customer support
• Monitor and analyze security events using SIEM systems and other security tools.
• Identify and respond to security incidents, ensuring timely resolution and mitigation.
• Collaborate with team members and stakeholders to communicate security incidents and updates effectively.
• Stay current with the latest cybersecurity trends, threats, and intelligence to ensure proactive defense measures.
• Contribute to the continuous improvement of our Security Operations Center (SOC) processes.

YOU NEED

1-2 years of experience in Cybersecurity or a related field

Education :

Bachelor's degree in Information Systems, Engineering, Cybersecurity, or related field is preferred.

At least one of the following CompTIA Security+, CYSA+, ISC2 SSCP and other equivalent certifications preferred

Benefits