IT Support Manager / IT Support Lead

At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services.

We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences.

Right now, we are seeking a technically skilled and experienced IT Support Manager to oversee first and second line support in Poland.

The successful candidate will be responsible for overseeing the delivery of IT Support across our locations in a collaborative manner with other Support Managers, whilst ensuring our team is providing an efficient and effective service to our internal users.

This is an excellent opportunity for an experienced IT Support Lead or Manager with excellent technical, communication and leadership skills, who is looking to make an impact within a fast-paced and dynamic environment.

Requirements

• Fluency in English and Polish is a must! German – nice to have
• Strong technical background in IT role, delivering end user infrastructure, applications and IT service support
• Significant experience within a business services environment and ideally video games development and / or working in a highly technical development environment.
• Excellent leadership and management skills, with experience leading and developing teams of professionals.
• Strong knowledge of first- and second-line support operations.
• Strong knowledge of ServiceNow and industry trends.
• Strong general knowledge of the Microsoft Stack, networking, AD, M365, Intune
• Google Workspace experience - nice to have
• Ability to explain complex systems in non-technical terms
• Excellent communication and interpersonal skills, with the ability to work effectively with a diverse range of stakeholders.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions and manage complex projects.
• Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders.
• Technically skilled, as the successful applicant will need to get involved as required.

Duties and Responsibilities

Full scope of tasks including but not limited to :

Benefits

Private Medical Care

EAP system for supporting Employees

Cafeteria System

Leisure Zones in the office

Privacy Notice

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at  https : / / www.keywordsstudios.com / en / applicant-privacy-notice .